A Comprehensive Guide to Stone & Browne’s Warranty and Services

At a glance

• Stone & Browne provides a full warranty for all watches.
• Get free standard shipping on all orders across Australia, and enjoy competitive rates for international shipping.
• Return within five days in case of any faults or defects.

Stone & Browne watches are known for their durability, contemporary style, and quality build. Be it in buying female watches, or unisex watches in Australia, this guide will walk you through the brand's services, warranty policy, and much more. Read on to discover everything from warranty details to shipping services and how Stone & Browne goes above and beyond to offer an exceptional customer experience.

Understanding the Warranty Policy

Stone & Browne cares about customer satisfaction and quality products. Every watch comes with a 12-month warranty against any defect in materials or artistry when used normally. This warranty applies to all women's watches, unisex watches, and men's watches alike for peace of mind when buying across the range.

What is Covered?

Mechanical Problems: Any mechanical issues with the watch, although unlikely, can be resolved within the 12-month warranty period.

Dial Watches: The warranty also covers defects in watch hands or dials.

Glass: Sapphire crystal glass, known for being scratch-resistant, is part of the package. In the rare instance that the glass has defects, it is covered as well.

What is Not Covered?

General Wear and Tear: Although Stone & Browne watches are made to last, regular wear and tear or any damage that could result from an accident are not covered by this warranty.

Water Damage: Even though the Stone & Browne watches boast resistance to water up to 5ATM, minor exposure, as in splashes, is not a problem, but they are not covered for damages in cases of excessive water exposure or submersion.

How to Make a Warranty Claim

Should you have a problem with your watch, making a warranty claim is easy. Here's how to do it:

Contact Stone & Browne CustomerService: Visit their website or email their team with a description of the issue.

Provide Proof of Purchase: Make sure you have a copy of your receipt or order confirmation.

Ship the Watch for Assessment: After validation of the warranty claim, you could be asked to send the watch to a facility for inspection. You'll need to bear the cost of shipment to Stone & Browne, but in case of approval, they pay for return shipment.

The company ensures that your watch will either be repaired or replaced if the defect falls within the scope of its warranty policy.

Shipping Services and Policies

By placing orders for unisex watches with Stone & Browne, you are assured of flexible shipping options-ribbon-tied to ensure your purchase reaches you safely and promptly.

Domestic Shipping (Australia)

Standard Shipping: Free standard shipping on all orders shipped within Australia. Delivery within 1-5 business days depending on your location. Orders received before 11 am are dispatched the same business day to ensure fast delivery.

Express Shipping: If you need your watch sooner, express shipping at 12 AUD is available; it generally takes 1-2 business days to most metropolitan areas.

International Shipping

Stone & Browne offers worldwide standard shipping at competitive rates:20 AUD for worldwide shipping.

The delivery times depend on the region: for New Zealand, it will take 3-5 business days; for Asia and Europe, it takes 5-10 business days, while it takes 6-9 business days in the USA.

Shipping is reliable and efficient, whether you're buying a watch in Australia or across the world.

Order Cancellations and Returns

Stone & Browne understands that sometimes you may need to cancel or return an order. Their policies are designed to be flexible, but with some stipulations:

Order Cancellations

Before Dispatch: If you notify Stone & Browne before your order has been dispatched, they will accommodate your cancellation request without any fees.

After Dispatch: Once the items have shipped, cancellation is not guaranteed. However, you can request the return of the package, although some cancellation fee may apply.

Returns and Refunds

Faulty Goods: If your watch is defective when it arrives, you have five working days to report the defects to Stone & Browne. After an inspection, they will replace or fully refund the due amount.

Non-faulty Returns: There is no standard policy for returns that are not faulty. Stone & Browne encourages customers to contact customer service for instructions in these cases.

Pricing and Payment Options

Stone & Browne offers premium watches at accessible prices, allowing you to buy female or unisex watches in Australia with ease.

Australian Dollar Payments: All credit card charges are processed in Australian dollars, and international buyers are responsible for any additional duties or taxes charged by their country upon delivery.

Price Changes: Prices are subject to change without notice, so it’s always best to act fast when you find the watch you love.

In case of any pricing errors, Stone & Browne reserves the right to cancel any order placed at an incorrect price and refund the amount paid.

Unique Features of Stone & Browne Watches

Stone & Browne pride themselves on affordable quality and style with their watches, thus assuring the customer of a premium timepiece which exudes both fashion and functionality.

Design Versatility

Each of the watches in every Stone & Browne Collection has an interchangeable band. That simply means one can change up the look of the watch for whatever occasion calls. Pick from one of many leather or metal link bands to fit your style.

One Watch, 20 Variations:By swapping out straps, over 20 different variations are possible, making each watch incredibly versatile for both men's and women's collections.

Water Resistance: Stone & Browne watches are resistant to water for up to 5ATM, making them viable for everyday wear, whether it rains or in the case of light exposure to water.

Materials and Craftsmanship

Sapphire Crystal Glass: The watches are all fitted with sapphire crystal glass, which is scratch-resistant, thus offering the highest quality protection available.

Japanese Precision Movement: The MIYOTA JR20 powers Stone & Browne watches to maintain time accurately and reliably.

Why Choose Stone & Browne?

Owning a Stone & Browne wristwatch means enjoying top-notch quality, craftsmanship, and style. With their hassle-free delivery, impressive warranty, and solid guarantee policy, this company truly stands out as a haven for anyone looking to buy unisex watches online.

From finding ladies' watches in Australia to buying a man's watch or looking forunisex watches in Australia, the experience is smooth with Stone & Browne. Their comprehensive 12-month warranty, very affordable pricing, and stylish/versatile design make Stone & Browne an excellent choice for any watch enthusiast.